Shipping & Returns

Shipping

  • Standard shipping within Australia - $10.60
  • Express shipping within Australia - $14.10
  • International Shipping (New Zealand) - $20
  • International Shipping (United Kingdom) - $30

Orders are typically dispatched within 1-2 business days for in-stock products. For Pre-Order products, please see pre-order terms and conditions below. Standard shipping within Australia usually takes 2-5 business days, while express shipping takes 1-3 business days. International shipping times vary depending on the destination.

Pre-Order Terms & Conditions

All pre-order dates are approximate and are subject to change. Pre-order items we will be dispatch within 1-2 business days of their approximate dispatchment date at the time of your order.

Pre-order dispatchment dates will change on the website weekly, however please go off the approximate dispatchment date at time of your order.

If you place an order with a pre-order item, your order will be held and shipped together when all items have arrives.

By placing a pre-order with us, you agree to the following terms:

1. Pre-Order Commitment
All pre-order items are specially ordered and allocated specifically for your purchase. For this reason, pre-orders cannot be cancelled for a refund once the order has been placed.

2. Pre-Order Cancellations
If you choose to cancel a pre-order, you will be issued a store credit for the full value of the item(s) (minus any applicable fees and charges). This store credit will be valid for 12 months from the date of issue.

Returns & Exchanges Policy

At Love Daphne, we want you to absolutely love your purchase. If your new outfit isn't quite the right fit, we're happy to help with an exchange.

Exchanges

We happily accept exchanges on full-priced items returned within 14 days of receiving your order (as confirmed by Australia Post tracking).

To be eligible for an exchange, items must be:

  • Unworn and unused

  • In their original condition

  • With all original tags attached

  • Free from perfume, makeup, pet hair or any other signs of wear

To request an exchange, simply email us at sales@lovedaphneretro.com with your order number and the details of your return.

Exchanging for the Same Item

If you'd like a different size of the same style, we'll gladly exchange it (subject to stock availability).

Please return your item to us and include a prepaid return satchel so we can send your exchange back to you as quickly as possible.

Exchanging for a Different Item

If you'd prefer a different style or an item of a different value, we'll issue you with a Love Daphne Store Credit, valid for 12 months, once your return has been received and approved.

Store Credit can be used on any future purchase from our website.

Faulty Items

If you believe you have received a faulty item, please contact us as soon as possible at sales@lovedaphneretro.com with photo evidence.

Once the item has been inspected and assessed:

  • If the item is confirmed to be faulty, we will provide a replacement (if available). 

  • If a replacement is unavailable, we will provide you with a store credit or full refund in accordance with the Australian Consumer Law.

Please note that slight variations in garment measurements, where they fall within normal manufacturing tolerances, do not constitute a fault. Size guides are provided as an approximate guide only and measurements may vary slightly between garments.

Incorrect Size or Change of Mind

We do not offer refunds for incorrect size selection or change of mind.

However, we're more than happy to offer an exchange or store credit on eligible full-priced items that meet our returns conditions.

Return Postage

Customers are responsible for the cost of returning items to Love Daphne.

For exchanges of the same item in a different size, please include a prepaid return satchel with your return.

Sale Items

All sale purchases are final.

Items purchased on sale (any item sold below its original full price) are not eligible for return, exchange or refund, unless required under the Australian Consumer Law.

Hygiene Items

For hygiene reasons, we cannot accept returns or exchanges on:

  • Earrings

  • Underwear

  • Any worn items

Need Help?

If you have any questions regarding our Returns & Exchanges Policy, please contact our friendly team at:

📧 sales@lovedaphneretro.com

We're always happy to help.