Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

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Orders and Shipping

How long will my order take to arrive?
Orders are typically dispatched within 1-2 business days. Standard shipping within Australia usually takes 2-5 business days, while express shipping takes 1-3 business days. International shipping times vary depending on the destination.

Do you ship internationally?
Yes, Love Daphne ships internationally! Shipping costs and delivery times will vary depending on your location.

Can I track my order?
Absolutely! Once your order is dispatched, you’ll receive a confirmation email with a tracking number to monitor your shipment.

Can I change or cancel my order once it’s been placed?
Orders cannot be modified once placed. If you need to cancel, please contact us immediately at sales@lovedaphne.com.au. If the order hasn’t been shipped, we’ll do our best to accommodate you.

Returns and Exchanges

What is your return/exchange policy?
Love Daphne happily accepts exchanges for items that don’t fit, provided they are returned within 14 days in their original condition with tags attached. Unfortunately, refunds are not offered unless an item is faulty. Sale items are not eligible for return or exchange.

Can I return sale items?
No, sale items are final sale and cannot be returned or exchanged.

Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is faulty or the wrong item was sent.

How do I initiate a return or exchange?
To start a return or exchange, please contact us at sales@lovedaphne.com.au with your order details and reason for the return.

Sizing and Fit

How do I know what size to order?
We recommend checking the detailed size chart provided on each product page. If you’re still unsure, contact us at sales@lovedaphne.com.au, and we’d be happy to help with flat measurements or recommendations.

Do you offer custom sizing or alterations?
No, Love Daphne does not currently offer custom sizing or alterations.

What happens if my item doesn’t fit?
We’re happy to exchange it for another size or item, subject to availability. Just ensure it’s returned in original condition within 14 days.

Products

Are your dresses ethically made?
Yes, Love Daphne is committed to ethical and sustainable practices in the production of our dresses.

What materials are used in your clothing?
Our dresses are made from high-quality, comfortable fabrics designed to be stylish and durable. Material details for each product can be found on its product page.

Do you restock sold-out items?
Some popular items may be restocked. We recommend signing up for notifications on the product page or following us on social media for updates.

Promotions and Discounts

Can I combine multiple discount codes?
No, only one discount code can be applied per order.

How do I apply a discount code at checkout?
Enter your discount code in the “Promo Code” box at checkout and click “Apply” to update your total.

Are gift cards available for purchase?
Yes, Love Daphne offers digital gift cards that can be purchased online and emailed to the recipient.

Customer Support

How can I contact Love Daphne for help?
You can reach us via email at sales@lovedaphne.com.au or through the contact form on our website. We’re here to help!

What should I do if my order arrives damaged or incorrect?
Please contact us immediately at sales@lovedaphne.com.au with photos of the issue, and we’ll work quickly to resolve it.

Care Instructions

How should I wash and care for my Love Daphne dress?
We recommend cold gentle machine washing or handwashing your dresses. Always check the care label for specific instructions. Avoid tumble drying and iron on a low setting if necessary.

Are your dresses safe for machine washing or dry cleaning?
Most of our dresses are machine washable, but some delicate fabrics may benefit from hand washing or dry cleaning. Check the care label for details.