Frequently Asked Questions
FREQUENTLY ASKED QUESTIONS
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Orders and Shipping
How long will my order take to arrive?
Orders are typically dispatched within 1-2 business days. Standard shipping within Australia usually takes 2-5 business days, while express shipping takes 1-3 business days. International shipping times vary depending on the destination.
Do you ship internationally?
Yes, Love Daphne ships internationally to New Zealand and United Kingdom! Shipping costs and delivery times will vary depending on your location.
Can I track my order?
Absolutely! Once your order is dispatched, you’ll receive a confirmation email with a tracking number to monitor your shipment.
Can I change or cancel my order once it’s been placed?
If any order (including pre-orders and in-stock items) is cancelled prior to dispatch, any applicable fees and charges associated with the order will be deducted from the refund or store credit. These may include, but are not limited to, payment processing fees and administrative costs. (Please read below for pre-order cancellations)
If you need to cancel, please contact us immediately at sales@lovedaphneretro.com If the order hasn’t been shipped, we’ll do our best to accommodate you.
Pre-Orders
When will my pre-order be sent?
All pre-order dates are approximate and are subject to change. Pre-order items we will be dispatch within 1-2 business days of their approximate dispatchment date at the time of your order.
Pre-order dispatchment dates will change on the website weekly, however please go off the approximate dispatchment date on your order.
If you place an order with a preorder item, your order will be held and shipped together when the preorder item arrives.
Can I cancel my pre-order?
All pre-order items are specially ordered and allocated specifically for your purchase. For this reason, pre-orders cannot be cancelled for a refund once the order has been placed.
If you choose to cancel a pre-order, you will be issued a store credit for the full value of the item(s) (minus any applicable fees and charges). This store credit will be valid for 12 months from the date of issue.
Returns and Exchanges
What is your return/exchange policy?
Love Daphne happily accepts exchanges for items that don’t fit, provided they are returned within 14 days in their original condition with tags attached. Unfortunately, refunds are not offered unless an item is faulty. Sale items are not eligible for return or exchange.
Can I return sale items?
No, sale items are final sale and cannot be returned or exchanged.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is faulty or the wrong item was sent.
How do I initiate a return or exchange?
To start a return or exchange, please contact us at sales@lovedaphneretro.com with your order details and reason for the return.
Sizing and Fit
How do I know what size to order?
We recommend checking the detailed size chart provided on each product page. If you’re still unsure, contact us at sales@lovedaphneretro.com and we’d be happy to help with flat measurements or recommendations.
The best way to find your perfect fit is to measure a garment you already own that fits you beautifully and has a similar style to the item you're purchasing.
Lay the garment flat and take the measurements, then compare them with the size guide provided on each product page.
We also recommend considering the fabric type, as different materials fit differently. See our "Do Polyester & Cotton garments fit the same?" FAQ below for more information. If you are still unsure, please email us for more help.
Do Polyester & Cotton garments fit the same?
No. Different fabrics have different amounts of stretch, which can affect the fit.
- Polyester: Generally has more stretch and flexibility, giving you a little more room to move. If you're between sizes, we recommend sizing down.
- Cotton: Has very little stretch and is generally more structured. If you're between sizes, we recommend sizing up.
If you are not between sizes, we recommend choosing your usual size and comparing your measurements with the size guide provided.
Where can I find the size guide?
Every product has its own individual size guide, which can be found at the end of the product images.
As sizing can vary between brands and styles, we recommend checking the size guide on every product before placing your order rather than relying on your usual size.
Are the size guides exact measurements?
Size guides are provided as a helpful guide only.
While we do our best to ensure they are as accurate as possible, measurements are approximate and can vary slightly between different styles and even individual garments due to the manufacturing process.
For the most accurate fit, we recommend comparing the flat-lay measurements of a garment you already own with the measurements listed on the product page.
Do you offer custom sizing or alterations?
No, Love Daphne does not currently offer custom sizing or alterations.
What happens if my item doesn’t fit?
We’re happy to exchange it for another size or item, subject to availability. Just ensure it’s returned in original condition within 14 days.
Products
What if my size is sold out?
If your size is currently unavailable, we'd love to help.
Please email us at sales@lovedaphneretro.com or submit an enquiry through our Contact Us page, and we'll happily check whether your size can be specially ordered for you.
Please note that not all sold-out sizes can be reordered, but we'll always do our best to help.
What is a Pre-Order item?
Any product marked PRE-ORDER is not currently in stock and is ordered specifically for you once your order is placed.
The estimated arrival and dispatch dates shown on our website are approximate and may change due to unexpected supplier, manufacturing or shipping delays.
We update the estimated arrival dates on our website weekly to reflect the latest information from our suppliers. However, your estimated dispatch date is based on the estimated arrival date displayed at the time you placed your order.
If your pre-order experiences any significant delays, we'll always do our best to keep you informed.
Please note that if your order contains both in-stock and pre-order items, your order will generally be dispatched once all items have arrived unless alternative arrangements have been made.
Are your dresses ethically made?
Yes, Love Daphne is committed to ethical and sustainable practices in the production of our dresses.
What materials are used in your clothing?
Our dresses are made from high-quality, comfortable fabrics designed to be stylish and durable. Material details for each product can be found on its product page.
Promotions and Discounts
Can I combine multiple discount codes?
No, only one discount code can be applied per order.
How do I apply a discount code at checkout?
Enter your discount code in the “Promo Code” box at checkout and click “Apply” to update your total.
Are gift cards available for purchase?
Yes, Love Daphne offers digital gift cards that can be purchased online and emailed to the recipient.
Customer Support
How can I contact Love Daphne for help?
You can reach us via email at sales@lovedaphneretro.com or through the contact form on our website. We’re here to help!
What should I do if my order arrives damaged or incorrect?
Please contact us immediately at sales@lovedaphneretro.com with photos of the issue, and we’ll work quickly to resolve it.
Care Instructions
How should I wash and care for my Love Daphne dress?
We recommend cold gentle machine washing or handwashing your dresses. Always check the care label for specific instructions. Avoid tumble drying and iron on a low setting if necessary.
Are your dresses safe for machine washing or dry cleaning?
Most of our dresses are machine washable, but some delicate fabrics may benefit from hand washing or dry cleaning. Check the care label for details.
